The Stitch Fix experience is not merely curatedit’s truly personalized.Find 52 available jobs at Stitch Fix, Inc with Ladders. Mission: It’s our mission to change the way people find clothes they love by combining technology with the personal touch of seasoned style experts. Stitch Fix is the personal style service for men and women that evolves with your tastes, needs and lifestyle.
Why You’ll Love Working At Stitch Fix. Find A Career That Looks Good On You. The company’s stylists claim they are being pushed out in favor of algorithms that choose outfits based on users’ shopping history.Stitch Fix Careers. Recent changes at the company may have put it further into the latter category.
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I felt like I had no choice in the matter. The email was riddled with toxic positivity about the exciting new changes ahead for the company and completely ignored and was dismissive about the way that the company was about to dispose of many of their staff members due to this change.Christine: I did take the offer to leave. I figured if I was scheduled for the full 20 hours each week (we had been assigned FAR fewer hours all summer) it would only take 3 weeks of staying to be sure I got that $1,000 in my paycheck.Christine: I found out about the changes and $1,000 offer to leave in an unexpected and rather abrupt company-wide email on my way to work (my full-time job) on a Monday morning. I did not take the offer to leave, as they said it would be capped if more than they anticipated resigned, and they did not tell us what they would cap it at. I had no idea it was coming, as my manager had told us just days before to start thinking of which “tier” we were going to sign up for (the tiers were removed in this update). Those who refused to conform to the new schedule were offered a $1,000 bonus to quit, in exchange for signing a non-disclosure agreement and a promise not to sue the company.We spoke to two stylists, one from Texas and the other from Pittsburgh, Pennsylvania, via email about why they left, what’s going on with employee morale, and why they think the culture is “toxic.” (The stylists’ names have been changed to protect their anonymity.)The Business of Business: How did you find out about the changes and the $1,000 offer to leave?Sarah : I found out about the changes in a post on our intranet titled “Styling Expectations: Availability and Scheduling Changes” that was uploaded on August 2nd.
You know what hasn’t changed? The inventory.“I'm not sure the company will survive without the human touch and creativity of its stylists.”Christine: Since I was hired, a lot has changed. In the time I’ve been there some changes that have occurred include: removing the ability of stylists to communicate with each other in a forum on the intranet (it just vanished one day with no warning), removing the ability to comment on any posts on the intranet (they did allow us to comment on one in the southwest region when they didn’t have the policies ready for us and I don’t know if they anticipated just how fired up the comment section would be), higher rate of styling Fixes each hour, then doing away with that metric and changing to a points system that equates to us styling approximately double per hour than we were before, changing to a newer styling platform that doesn’t allow us to view all available inventory in the warehouse - only what the algorithm has decided will be “client right,” Fix Preview (by humans), allowing the algorithm to style step one of the preview, shortening the profile section for new clients so that we now know NOTHING about them, working in tiers, getting rid of tiers, being able to flex up our hours, loss of flexible clock in/out times. But for sure, morale has decreased. Honestly, about every three months there seems to be some huge overhaul, so I’m not sure how long this change will even stick. The scheduling changes they were demanding of us would have been physically impossible for me to complete around a full-time teaching job.Sarah: A lot has changed at Stitch Fix.
They did this right before the holidays and I remember having to return certain Christmas gifts I had bought friends and family in order to pay my bills that month. Later that year, we were told that if business was slow, we were expected to clock out and cut our hours, sometimes by 5-10 hours a week. Then as leadership changed, we saw a lot of changes around our schedule and compensation throughout the end of 2020 and beginning of 2021.For example, during the early months of Covid when business was slow, Stitch Fix did everything they could to keep us employed and working as close to the 15 hours that we were expected to work under normal circumstances by giving us educational training to complete when there weren't Fixes to style.
It was insulting to us as employees and very disrespectful of our time in our own personal lives. It could literally be 20 hours one week and 5 hours or less the next.It felt as if the company thought we were all trophy wives living at home and styling Fixes as a side hobby instead of what we actually were: thousands of men and women, often working several jobs (including this one) just to make ends meet. It was really difficult to budget and plan my finances not knowing how many hours I would be paid to work week-to-week. We would be given about 3-4 days notice if our hours were being cut for the following week.
We were never given more time when inventory was less than ideal, even though those issues were a direct result of poor choices and leadership in the higher offices of Stitch Fix when it came to stocking the warehouses and something completely out of our control. There were many times I would log on in the middle of July to style a Fix in the evening for a client in Florida and all I would see in the inventory were sweaters and boots. It’s not enough time, but we are scored on our efficiency at getting Fixes completed.Christine: I feel like we were given enough time to style a Fix as long as inventory was reasonable, which more than often it was not. I usually choose items within 5 minutes and spend 5 writing my note.
Christine: Each stylist made a different wage depending on their zip code. Why would you put someone who knows nothing about the field you're selling in to be in charge of a multi-million dollar company? It was obvious from day 1 that her priority was corporate greed.If you’re willing to disclose — how much did you make as a stylist at Stitch Fix?Sarah: I make a little over $15 per hour. I think she's an awful choice for a CEO. Elizabeth has zero experience working in retail at all, by the way.
We are already working so fast. I know they think that it is helping us to work faster, but when we have to start all over again and are given less time, it’s not (if I style a Fix completely myself, I get 13 minutes, if the client ignored the preview, as many do, I get 10.5, and this includes note writing). There were several weeks where I was only getting Step 2 of Previews, with the computer having done the first step on all of them.
That includes giving us time, and giving us inventory that clients want.
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